After returning from a long trip to Delhi and Goa, which included reviews of Taj Palace, New Delhi, SpiceJet's Spicemax, Vistara's 787 business class, and ITC Grand Goa Resort & Spa, I decided to self isolate for a few days when I returned to Mumbai.
It had been a while since I'd stayed at a Hilton property, so I decided to review the Hilton Mumbai International Airport, which was offering good rates with meals included.
About Hilton Mumbai International Airport
Just a five minute drive from Terminal 2 (international) and 15 minutes from terminal 1 (domestic) of the Mumbai airport, this hotel has 171 rooms and suites along with multiple meeting rooms, restaurants (though only one was open during my time there), an outdoor swimming pool and fitness and spa facilities.
Booking Hilton Mumbai International Airport
I made my reservation on hotels.com a few days in advance and paid around INR 20,480 (USD 280) for four nights in a standard room. I got a good deal on this booking, with breakfast and dinner included as well as 15% off beverages and free wifi.
I later extended my stay here by one more night at a cost of INR 5,870 (USD 80), again including breakfast and dinner.
Hilton Mumbai International Airport - Standard room review
I arrived at the hotel at 4.30pm, where my bag was taken for sanitisation and I had my temperature and Aarogya setu app checked. I was then asked to use the hand gel and was shown into the lobby, which was nicely decorated for Christmas.
The check-in process was smooth overall, and proper arrangements were made to keep social distancing in place. I requested an upgrade and was told that I would hear from them if something became available (which I never did).
I even followed up regarding the upgrade possibility later on, but nobody seemed to know what I was talking about, which made me feel that the request clearly wasn't registered.
During check-in, I was also informed that only the Brasserie, the multi-cuisine restaurant on the property, was operational. Breakfast was served there between 7.30am and 10am, while dinner was from 7.30pm until 10.30pm.
I had opted for a non-smoking room, and was assigned room number 315 on the third floor - this floor also had an indoor courtyard.
The room was clean, bright and nicely decorated, and pretty spacious at 36 sq.m (which is large for an entry-level room). It featured a king size bed, a nice study table, and a comfortable chair. The mirror at the entrance made the room seem bigger at first glance.
The in-room amenities included a tea and coffee kit, a TV screen (which I didn't use), and a minibar that was empty at the time.
The view wasn't any good, as it was completely blocked by the Hyatt Regency next door.
The wardrobe was enough for one person and had a safe, an ironing board and slippers inside.
The bathroom was comfortably sized and featured a separate bath and a shower cubicle.
The bathroom amenities from Crabtree & Evelyn were alright, though this was the first time I was hearing about this brand or using its products.
I took a nice shower and settled down in the room quite well, and got on with my work before heading down for my first dining experience at the property - dinner.
Dinner and lunch at Hilton Mumbai International Airport
There are two restaurants, a lounge and a bar at Hilton Mumbai International Airport. Imperial China is the only specialty restaurant, which, as the name suggests serves Chinese food. The other one is The Brasserie - this is where I took all my meals during my stay.
The hotel however claim they have three restaurants - the third being 'The Brasserie Grill', which is the the outdoor section of The Brasserie restaurant. I feel like it could be considered one and the same as it is just an extension - though, if I were being generous, I'd say they have two-and-half restaurants at best 😜.
The Crystal Lounge is located in the lobby.
The lounge is adjacent to the cozy Lounge Bar - featuring a fireplace and a dark wooden interior that creates an intimate environment inside this place.
There is a Deli Shop next to the Crystal Lounge in the lobby, though I didn't end up trying anything from here.
None of the places except The Brasserie were open during my stay here (as mentioned above), and therefore I couldn't experience other F&B offerings at this hotel.
My first meal at the Hilton was dinner so let me begin talking about my food experience with this. For dinner, there was a daily buffet spread, which consisted of salad, a veg and a non-veg soup, a combination of veg and non-veg starters, a couple of veg and non-veg curries each, a couple of varieties of rice and a choice of desserts.
The dishes were different on each day, but the pattern remained the same. The order for bread however was taken at the table and each bread basket was made to order.
There was an option to order a la carte as well, but it wasn't a part of my booking and came at an extra cost. The buffet spread was quite extensive so I didn't feel the need to order anything separately.
I took a look at the drinks menu, which was a bit on the pricier side, and I also wasn't sure how well the cocktails will be prepared since the bar is closed, so I gave it a pass.
There was a buffet spread for lunch as well, however this meal wasn't a part of my booking, so I had to choose between ordering from the menu and taking the buffet. After going through the menu, I decided to avail the buffet, which was pretty much the same as dinner.
The lunch buffet came at a total cost of INR 1,735 (USD 24), which I felt was quite expensive given it was not much different from the dinner I was being served for no additional cost.
Dinner and lunch (although expensive) were better than what I experienced during my stay at Taj Palace, New Delhi, and having different dishes each day slightly made it something to look forward to.
Breakfast at Hilton Mumbai International Airport
The breakfast buffet at Hilton Mumbai International Airport was served in The Brasserie as well, which had a live counter for eggs, waffles and pancakes.
Most of the days I was happy going for the masala omelette with hash brown as the main dish, which was pretty good. On one of the days I tried the pancakes, which were very nicely presented and tasted really good as well.
The only stain on an otherwise good breakfast experience was the one staring back at me from the lip of my coffee cup one morning. I asked for a clean cup, and for the coffee to be delivered to my room.
The breakfast experience was quite good, and even though it seemed they were understaffed, the service was up to the mark. Social distancing measures were taken care of as well, as the guests were requested to use the hand sanitising machine at the entrance of the restaurant.
Majestic suite at Hilton Mumbai International Airport
I managed to get a look inside one of the six majestic suites at Hilton Mumbai International Airport. The top suite at this property is the presidential suite, however it was occupied throughout the length of my stay.
At the time, the Majestic suite was selling for INR 12,500 (USD 171) plus taxes. It features a separate living room in addition to a guest toilet and the master bedroom.
The bathroom had twin wash basins, a bath and a shower cubicle.
There's an interconnecting room to this suite, which makes it convenient for larger groups/families. There is also an option to get an extra bed set up in the living area for an additional cost of around INR 1,500 (USD 20).
Hilton Mumbai International Airport's other amenities
This hotel is well equipped with amenities you would normally expect to find at a luxury hotel, although it feels like they are almost at a touch-and-go when it comes to qualifying as a five-star property.
Although not very big, the gym is well equipped and the spa here has two treatment rooms. There is also a jacuzzi and a sauna room in the fitness centre - the annual membership for which is open to outsiders at a price of INR 66,000 (USD 902) plus taxes.
The business centre has a nice and cozy study, an open space to work from, and several meeting rooms. I liked the airy feel in the common spaces here.
The swimming pool is located adjacent to The Brasserie Grill restaurant, and has a pool bar (which wasn't operational at the time) next to it.
There are indoor and outdoor banquet areas at the hotel, and during my stay there were functions taking place so I got a good feel of the layout and what the arrangements would look like. I clicked pictures of the same, here they are..
The room was nice, my stay here was comfortable and the dining experience quite good. However, there were instances where I found the staff not-so-warm, especially at the front desk (I found the tone during the entire check-in process a little off).
The hotel was understaffed, as I found out while speaking to some of the staff members who were putting in extra work in managing the banquet arrangements as well as the restaurant.
I stayed at this place mainly because of the enticing half-board deal that I was getting here. There are a lot of good hotels available in the locality (like The Leela Mumbai) and unless something as attractive as this deal comes up, I would be happy to give this place a pass next time.
Have you stayed at Hilton Mumbai International Airport? Which airport hotel do you prefer to use when you're flying into Mumbai?