I was recently happy to supply a full review of the ITC Grand Central in Mumbai for our friends over at Turning Left for Less.
I’ve now stayed at this Lower Parel property, not to be confused with ITC Maratha near the airport, four times and consistently had a good experience.
This most recent, four-night stay took place at the beginning of March and, while coronavirus was just starting to impact travel, I was lucky that most of the hotel’s facilities (though not all) were still open.
Centrally located (as you could guess from the name), the ITC is a smart, 30-storey property set over 2.5 acres, with 242 rooms and suites.
Check-in took a few minutes as there was a line of people ahead of me, though I didn’t mind as the hotel kindly upgraded me to a suite (probably due to my custom in the past).
Reception was spotlessly clean and creates a good impression on arrival, especially as a musician was playing.
Having booked an entry-level room, I was pleasantly surprised to find I had been allocated an ITC One room. For some reason these rooms aren’t described as suites on ITC’s website, even though they are large (approx 55 sq m in size) and boast a separate lounge/ living room.
The room was very familiar, and I’m sure I’d previously stayed in one that was identical. This was my view:
A selection of fruits and Indian snacks was waiting in the room, as well as bottled water (ITC has commendably done away with plastic).
I was very happy with the comfortable bed and plush linens, and there were two televisions in the room.
In addition to a WC off the main entrance to the room, there was a compact but functional bathroom, which offered a tub as well as a shower.
There are a number of food and beverage options at ITC Grand Central, and the service was consistently good.
I want to give a special mention to Fabian, the breakfast host at Hornby’s Pavilion, who took great care of me each morning, even remembering the drinks I had asked for the day before.
I also took a dinner at one of the hotel restaurants, Shanghai Club, a classy Chinese restaurant where I was equally well looked after by Vijay.
If you have access, don’t miss the Point of View lounge located on the top floor, which serves complimentary drinks and snacks for guests staying in an ITC One room or a suite.
The views from outside are great, and gents might enjoy chilling out for a while watching a game on the screens inside.
I didn’t spend much time in the hotel pool, as it was pretty chilly, and slightly dirty when I visited. It is a nice place to relax, however, and the views of the property are very nice when you step outside from the pool area.
In the same complex, you’ll find two gyms, with more equipment than you’ll have time to use during a short, busy stay like mine.
Kaya Kalp is ITC’s spa, offering 30 treatments including hot stone massages, though it was closed during my visit due to coronavirus.
When normal service resumes, you can even get a haircut before you check out.
All in all, I have no complaints about my latest stay at the ITC Grand Central, where I always feel very comfortable when I visit Mumbai.
The food and beverage is good but the service is one aspect that should be mentioned as the staff are very hardworking, and a credit to the hotel.
To read my full review, head over to Turning Left for Less.