With Terminal 3 at Heathrow airport still closed, there was no chance to visit Virgin Atlantic’s famous Clubhouse lounge before a recent Virgin flight from London to Delhi.
Instead, the airline is currently using Terminal 2, and providing access to the Plaza Premium Lounge there for its business class passengers. Did the lounge experience live up to Virgin’s usual standards?
Plaza Premium Lounge London Heathrow Terminal 2 location
As you can see, Terminal 2 was pretty dead on the Sunday evening I travelled (which is pretty unsurprising, as only a handful of flights were operating, mostly by Virgin Atlantic).
Despite how quiet the terminal was, I had a bit of trouble finding the Plaza Premium lounge. Because of my oneworld status, I usually find myself flying from Terminal 5 (BA’s base) so I wasn’t familiar with Plaza’s location.
I ended up going up and down the escalators, as I found the signage for the lounge pretty confusing.
Unlike the Lufthansa and Aer Lingus lounges, which are upstairs, the Plaza Premium Lounge is located on the lower level (level 4), one down from security. You need to take a left once you pass the main duty free shop.
Plaza Premium is located next to the terminal transfer area.
Plaza Premium Lounge London Heathrow Terminal 2 access and opening hours
The lounge is open between 5am and 9pm every day and offers paid entry, as well as access for those who are provided access by their airline (like me).
According to the Plaza Premium website, one hour access to the lounge costs USD 32 – which seems pretty steep for what’s on offer…
Plaza Premium Lounge London Heathrow Terminal 2 review (including food and drinks)
The first shock I got was a sign at the check in desk advising that no alcohol would be served, owing to “government regulations”. Hopefully, the situation changes in the near future!
Heading inside, I was impressed with the attractive lobby area.
Considering there’s no natural light (meaning no runway views, like the ones you get at other Heathrow lounges), Plaza Premium has made the best of the space they have. The lounge is modern and well lit – it had a cozy vibe which was just right for the evening.
Just off the lobby was a bar – though it wasn’t being manned.
There were no more than 15-20 people in the lounge when I visited, so finding a seat wasn’t a problem. There were high top tables with plenty of plugs available, as well as more comfortable lounge chairs and finally some pod-style chairs where you could sit or work privately.
I wanted to grab something to eat so I headed to the buffet, which is still in operation, though you can’t help yourself. Rather, you tell the server what you’d like and they’ll plate it for you.
The buffet options were:
- “Home-made” hummus and a selection of salads
- Sandwiches including ham and cheese, egg and cress, cheese and tomato
- Chicken cacciatore
- Red lentil and chickpea dal
- Apple crumble
- Strawberry mouse
- Cookies and muffins
- A selection of cheese
I wasn’t that hungry so I asked for a couple of sandwiches and a small portion of the dal. The sandwiches were a little dry and lacking in filling while the “dal” was okay, but more of a mixed veg curry than a lentil dish.
To go with it, I had a Diet Coke, which was was lukewarm – and desperately in need of an accompaniment! As I sipped it, I could hear some Scottish gents complaining that alcohol wasn’t being served (reinforcing another stereotype ????)…
Away from the buffet, there was a fridge unit stocked with sodas, a coffee machine and a separate station with water and juices. That was it.
Clearly, the food and drink is nothing to get excited about. If you were expecting something close to the Virgin clubhouse – where you can order a multi-course meal from an a-la-carte menu – forget it!
Free Wi-fi was provided and clocked in with a speed of 136 mbps, so you should have no worries if you need to download something to keep you entertained during your flight.
I read online after my visit that the lounge has shower facilities, but I somehow missed them. I used the bathrooms once, and the cleanliness was good.
There wasn’t any reason to stick around, so I decided to leave the lounge and buy some things from the duty free store before heading to the gate…
The Plaza Premium lounge is fine if you’re dropping in for half an hour or so before your flight, but there’s no need to arrive early and spend a long time here.
The food options were limited and of average quality, and it was a shame that alcohol wasn’t being served. Plaza is no substitute for Virgin Atlantic’s excellent Clubhouse, and I can’t wait for Terminal 3 to reopen so I can head there before my next Virgin flight.
If I didn’t have airline access, I doubt I would pay to enter Plaza Premium at Heathrow, as I feel the USD 32 entry fee could be better spent outside the lounge.
How do you rate the Plaza Premium Lounge Heathrow Terminal 2?