It can be hard enough getting a refund for a flight ticket, so you can imagine one woman’s delight when her airline sent her a small fortune…

Qatar Airways customer ends up with millions of dollars in the bank

An Australian passenger, who posts on frequent flyer sites under the name JessicaTam, had spent AUD 2,800 (USD 1,950) on a business class ticket from Jakarta to London, though her flights ultimately got cancelled due to coronavirus.

Sure enough, her refund turned up, though it was a bit more than she was expecting. As Jessica explains, per Australian Frequent Flyer:

“Hmmm. I notice that today my QR refund has come through to my credit card. My account is now showing as AUD $28,179,789 available balance. (The refund was less than AUD $3000.) Can anyone suggest a small country I should purchase?”

AUD 28m is almost USD 20m - not a bad return on her initial investment! Unsurprisingly, Jessica’s joy was short-lived and she subsequently posted to say:

“Sad news everyone. My bank has decided to take close on 30 million dollars from my account.”

As unbelievable as this sounds, it looks as though there is a simple explanation for the screw up…

Somebody got their currencies mixed up

As Jessica’s journey began in Jakarta, Indonesia, she was originally charged in the local currency, Indonesian rupees, and her ticket came to IDR 28,179,000.

When her refund was processed, however, it looks as though she was credited the 28 million odd, but in Australian dollars, rather than rupees.

Qatar Airways was quick to distance itself from the blunder, tweeting on Monday to state that it wasn’t responsible for Jessica’s unexpected windfall:

Qatar Airways adds more destinations

The oneworld airline is busy adding more destinations to its flying schedule, though its Indian services remain absent for the time being.

Qatar says it plans to resume almost two thirds of its pre-covid19 network by the end of the month and expects to operate around 3,500 flights in July, compared to just under 2,100 in June.

The airline is heavily promoting its Qsuite business class product, which features sliding privacy doors:

“Passengers flying Business Class on Qsuite equipped aircraft can avail of the enhanced privacy this award-winning suite provides, including sliding privacy partitions and fully closing doors that create a private sanctuary. Passengers can also opt to use the ‘Do Not Disturb (DND)’ indicator in their private suite, if they wish to limit their interactions with the cabin crew. Qsuite continues to be available on flights to more than 20 destinations including London, Sydney, Singapore and Dallas Fort Worth with plans to add it to more routes throughout the summer.”