Vistara has confirmed the restarting of its services next week, when domestic flights will resume at one-third of capacity from Monday.

Vistara’s limited route network

The full-service airline says it will temporarily operate a “reduced network” and scale up gradually, subject to necessary approvals from India’s Ministry of Civil Aviation.

Vistara is also promising strict compliance with new guidelines designed to ensure the health and safety of passengers and staff. CEO Leslie Thng said:

“Aviation is a growth engine for the economy and resumption of air travel will give great impetus to the government’s overall efforts in helping the country eventually return to normalcy. We will support the government’s initiatives and maintain the highest level of safety, hygiene and security in our operations to provide a flying experience to passengers that they can continue to trust.”

The reduced flying programme will see Vistara provide service to 24 cities across the country. Flights between Delhi and Mumbai are available:

Like other Indian airlines, Vistara must apply a temporary price cap and floor to its fares - a measure introduced by the government in a bid to prevent prices soaring in response to demand.

New onboard measures

In compliance with government guidelines, Vistara is taking steps to minimise contact between passengers and staff. These include the temporary suspension of the on-board meal service, even in business class.

According to Vistara, onboard filters trap 99.9 per cent of particulates such as viruses (including coronaviruses), bacteria and fungi, and purify the air inside the cabin every two to three minutes, making flying a safe mode of transportation.

Vistara’s Airbus and Boeing aircraft use multiple airflow and filtration systems that continuously refresh cabin air with air from outside.

All of the airline’s staff - including cabin crew - will wear personal protective equipment (PPE) at all times, including protective gowns, face masks and face shields for cabin crew.

Disinfectant cleaning of aircraft will take place at the turnaround of every single flight, with deep cleaning carried out every 24 hours with approved disinfectant cleaners.

Planes will also fly with surgical masks, gloves, sanitizer wipes, and contactless infrared thermometers.

Preparing for your journey

Web check-in and self-printing of boarding pass and baggage tags will be mandatory for all passengers, and new baggage limitations mean only one check-in bag and one piece of carry-on bag will be allowed.

Passengers will be required to use the contact tracing app, Aarogya Setu, and report to the airport at least two hours prior to their flight’s departure in order to clear security and health checks.

Vistara will give each customer a safety kit consisting of a face mask, face shield and sanitiser. Passengers must wear face masks at all times throughout their journey – at the airport and on board their flights – and use hand sanitizers frequently.

Scanners will be used at boarding gates to enable self-boarding wherever possible, while priority boarding will be temporarily suspended in favour of reverse zone boarding, with passengers in the last row entering the aircraft first.

Summing up

Although India’s lockdown is scheduled to last through May, the resumption of domestic flights is the first sign of a gradual return to normal life.

Public transport, including rail service, is being restored partially, while domestic flights will resume at one-third of capacity on selected routes from Monday.

Vistara is following the government’s lead by introducing new measures, which passengers will need to get acquainted with before they fly.

Will you be travelling on a domestic flight next week?